William has overseen the effective use of technology to transform ground handling operations as well as service of passengers with reduced mobility (PRM) in a wide range of airport sizes including, smaller regional to extremely large airport hubs. An active listener, he strives to understand all the stakeholder’s needs in order to ensure the best possible outcome for everyone involved. William is also the Conference Director of the annual Airport PRM Leadership Conference, a yearly event bringing together management level stakeholders to share best practices, identify operational innovation and a shared vision of continually improving the service for passengers with reduced mobility in airports around the globe.