Content Programme

All session times shown are in Eastern Standard Time (EST), UTC -5

 Interested in contributing on one of our themes? Email max@groundhandling.com

8:00 AM - 10:00 AM

Virtual One-to-One Meetings

10:00 AM - 10:25 AM

Market analysis: ‘Better, the same or worse still to come?’, the 2021 outlook for aviation in the Americas

Peter Cerda, Regional Vice President – The Americas, IATA – International Air Transport Association

This session will assess likely volume demand paths across the Americas region in 2021 and beyond. Does the delivery of multiple Covid vaccine build confidence in a rapid V shaped recovery path during the year ahead? And, which markets in the Americas are most likely to recover first and why? The session will offer potential traffic scenarios and look at the ground handling adaptions that will be needed to thrive in the post-Covid landscape.

10:30 AM - 11:30 AM

The Big Debate: Rising again – how do we rebuild a stronger Americas aviation market after Covid?

Jose Ricardo Botelho, Executive Director and CEO, ALTA

Rafael Echevarne, Director General, ACI LAC

The Americas aviation community stands battered but unbroken after seeing 90% or more of volumes wiped out last year. Several major airlines filed for bankruptcy and hundreds of thousands of frontline aviation workers lost their jobs. But, with vaccines spurring hope of the first steps towards recovery, how do we work together to revive our shattered sector?
This session will ask key leaders at airlines, handlers, regulators and suppliers to discuss fundamental challenges like driving innovation and partnership in a low liquidity climate, government support packages and avoiding market fragmentation through poorly coordinated Covid travel protocols.
Panellists will also look at immediate opportunities for restoring passenger confidence and benchmark examples of stakeholder collaboration under the new dawn.

Send us your big questions for the Americas at max@groundhandling.com

11:30 AM - 11:40 AM

Market Reconnect - TCR

12:00 PM - 2:30 PM

Virtual One-to-One Meetings

1:00 PM - 2:00 PM

Meet the Airline Speed Networking

Have you ever wanted to the opportunity to meet with more airlines and ground handlers at a GHI event, but busy schedules got in the way?

Boost your access to key airlines and handlers and make the most efficient use of your time by registering for GHI's new virtual Speed Networking forums.

The forums are designed to provide you with additional, high quality networking with delegates, whose schedules make it impossible for them to accept all the formal One-to-One Meeting invites they receive pre-event. Once the introductions have been made, this opens the door to more in-depth discussions.

Sign up for speed networking on your personal page and you will have the chance to request quick-fire introductory slots with up to five carriers and five handlers. Simply select who you would like to network with and let us do the rest.

Fancy taking part? Register your interest as a participant by emailing alice@groundhandling.com and be the first to receive access to sign up when it opens.

2:30 PM - 3:10 PM

Rebuilding passenger confidence: What are the most effective ways to win our customers back?

‘What if I catch Covid at the gate or sit next to someone with symptoms?’. Passengers have found a plethora of new reasons to dent their confidence in air travel. So what can we as an industry do to persuade them otherwise?
This session will ask stakeholders/suppliers to put forward confidence building tools that can help attain higher load factors. From high tech robotic units to cleanse cabins and airport areas to greater flexibility on our pricing and service delivery – what are the best ways for us to bring our passengers back safely?

3:15 PM - 3:40 PM

Covid comeback stories: Navigating troubled aviation waters - the Toronto Pearson International Airport story

Fabbio Mifsud, Manager Ground Handling Programme, Greater Toronto Airports Authority

Toronto Pearson has initiated a multi-layered approach in response to the pandemic, which focuses on achieving agility through stakeholder collaboration. The approach identifies working smart, stay ahead of the many healthily airport requirements and profitably as key elements. The session will look at the plan and how it’s helping airport, handlers, airlines and suppliers safeguard their positions in another challenging year.

3:45 PM - 4:10 PM

Leadership: ‘Nobody trained me for this’– leadership tips to tackle the new normal

Desiree Perez, Leadership Coach & Aviation Consultant, Level Up Your Potential

Aviation business leaders have seen it all in the past 12 months as their world was turned upside down by a cruel pandemic. After the trauma of lay off/furlough and implementing survival strategies for their stations- what comes next? This session will seek proactive steps you can take to adapt to changed circumstances including negotiation strategies, rebuilding workforce morale and being on the leading edge of innovation.

4:15 PM - 4:45 PM

Covid comeback stories: Ground handling greatness under the new normal

Raul Barrera, Senior Vice President, Sales and Operations, Menzies Aviation

We have survived the worst aviation industry crisis in living memory, but our ability to rebuild won’t be as simple as picking up where we left off in 2019. The ground handling game has changed with reduced workforce numbers, limited cashflow, more cargo and huge additional complexity looming under the ‘new normal’. But if you are prepared to adapt, innovate and be open minded towards stakeholder collaboration then fear not. This session will explore the rules of adaption.

4:30 PM - 6:00 PM

Virtual One-to-One Meetings

8:00 AM - 10:00 AM

Virtual One-to-One Meetings

9:50 AM - 10:40 AM

Pharma: Precious cargo – ensuring the integrity of Covid vaccine doses during air transport

Emir Pineda, Manager of Aviation Trade and Logistics, Miami International Airport

Neel Jones Shah, EVP and Global Head of Airfreight, Flexport

After billions of dollars in R&D and with lives depending on their distribution – a staggering one in four vaccine doses will never make it to patients because of incorrect shipping. Where is it going wrong? What improvements can operators make to staff training, cold chain storage facilties and stakeholder collaboration to ensure the vaccine is moved not just quickly, but with a guarantee of quality.

10:45 AM - 11:35 AM

Cargo: ‘We are family’ – Solving the capacity crisis and unlocking new revenue streams as one team: pax and cargo

Ruben Atehortua Sandoval, Director Cargo Operations, Avianca Cargo

Neel Jones Shah, EVP and Global Head of Airfreight, Flexport

Old boundaries between cargo and passenger operations have been blurred by the Covid crisis with cargo making its way from belly into cabins. With passenger volumes remaining subdued, the importance of being switched on to provide cargo handling services has never been so important. This session will explore the opportunities for best practice sharing between two once disparate elements of the same supply chain who find their future are more intertwined as a result of the pandemic.

11:40 AM - 12:30 PM

North America market focus: Re-starting, reskilling and rising again after the coronavirus pandemic

Ingrid Braeuninger, Chief Commercial Officer, Airport Terminal Services

Judith MacDonald, Account Manager, Menzies Aviation

GHI invites a panel of leading airlines and handlers from North America to share their coronavirus comeback stories. After the devastation of 2020, what legacies will Covid have on the way airlines approach ground handling and passenger processing? How do we drive more efficiency through the supply chain? Is cargo a core part of the airline business model from here on? And what are the opportunities for collaboration and automation to help us do more with less?

12:00 PM - 2:30 PM

Virtual One-to-One Meetings

1:00 PM - 2:00 PM

Meet the Ground Handler Speed Networking

Have you ever wanted to the opportunity to meet with more airlines and ground handlers at a GHI event, but busy schedules got in the way?

Boost your access to key airlines and handlers and make the most efficient use of your time by registering for GHI's new virtual Speed Networking forums.

The forums are designed to provide you with additional, high quality networking with delegates, whose schedules make it impossible for them to accept all the formal One-to-One Meeting invites they receive pre-event. Once the introductions have been made, this opens the door to more in-depth discussions.

Sign up for speed networking on your personal page and you will have the chance to request quick-fire introductory slots with up to five carriers and five handlers. Simply select who you would like to network with and let us do the rest.

Fancy taking part? Register your interest as a participant by emailing alice@groundhandling.com and be the first to receive access to sign up when it opens.

2:30 PM - 3:15 PM

Latin America market focus: Collaboration v Covid

Graciela González Cervantes, Head of Procurement - International Airports Contract Specialist, Aeromexico

Jose Ricardo Botelho, Executive Director and CEO, ALTA

Rafael Echevarne, Director General, ACI LAC

With little direct government support on offer and demand only expected to hit 50% of typical levels this year at best – Latin America’s aviation operators face another year of monumental challenges. This session will discuss the importance of stakeholder collaboration in the region, innovation and co-ordinated Covid-secure travel protocols in enhancing the speed of recovery. How do we work with one another and policy makers to ensure a safe, efficient and profitable restart for all?

3:20 PM - 4:05 PM

Automation/Digitisation: Safeguarding our stations through smarter tech

The coronavirus pandemic has presented the greatest opportunity in a lifetime to reimagine ground handling business processes from pushback to passenger boarding. So, what are the most compelling automation/IT developments out there that can us manage huge layers of extra Covid complexity while on a reduced resource? What are the digital tools that can come to our aid in 2021?

4:10 PM - 4:50 PM

GSE: An equipment strategy for enabling an effective restart

How does the GSE gameplan need to change as ground handlers reconfigure their operations to cope with sudden schedule changes, reduced manpower and greater cargo demand? This session will assess how suppliers can help their customers deliver their quest for agility. We’ll look at GSE product innovation following the pandemic and the role of telematics and data capture in ensuring optimum equipment usage.

4:30 PM - 6:00 PM

Virtual One-to-One Meetings