Content Programme

All session times shown are Eastern Daylight Time (EDT), UTC -4

 Interested in contributing on one of our themes? Email

8:00 AM - 10:00 AM

Virtual One-to-One Meetings

10:00 AM - 10:25 AM

Market analysis: ‘Better, the same or worse still to come?’, the 2021 outlook for aviation in the Americas

Peter Cerda, Regional Vice President – The Americas, IATA – International Air Transport Association

This session will assess likely volume demand paths across the Americas region in 2021 and beyond. Does the delivery of multiple Covid vaccine build confidence in a rapid V shaped recovery path during the year ahead? And, which markets in the Americas are most likely to recover first and why? The session will offer potential traffic scenarios and look at the ground handling adaptions that will be needed to thrive in the post-Covid landscape.

10:30 AM - 11:30 AM

The Big Debate: Rising again – how do we rebuild a stronger Americas aviation market after Covid?

Jose Ricardo Botelho, Executive Director and CEO, ALTA

Peter Cerda, Regional Vice President – The Americas, IATA – International Air Transport Association

Rafael Echevarne, Director General, ACI LAC

Roger Larreur, Senior Vice President, Sales & Marketing, Swissport

The Americas aviation community stands battered but unbroken after seeing 90% or more of volumes wiped out last year. Several major airlines filed for bankruptcy and hundreds of thousands of frontline aviation workers lost their jobs. But, with vaccines spurring hope of the first steps towards recovery, how do we work together to revive our shattered sector?
This session will ask key leaders at airlines, handlers, regulators and suppliers to discuss fundamental challenges like driving innovation and partnership in a low liquidity climate, government support packages and avoiding market fragmentation through poorly coordinated Covid travel protocols.
Panellists will also look at immediate opportunities for restoring passenger confidence and benchmark examples of stakeholder collaboration under the new dawn.

Send us your big questions for the Americas at

11:30 AM - 11:40 AM

Market Reconnect: TCR launches its GSE Solutions in the Americas

Jan De Leeuw, Managing Director North America, TCR International

Today, more than ever, access to proven efficient, rapid and cost-effective GSE Solutions is vital to guarantee optimal ground operations. This has been TCR's worldwide mission for two decades. TCR’s GSE expertise is now available to American ramp operators ensuring GSE availability, flexibility and the lowest total cost of ownership. TCR's GSE Full-Service Rental Solutions with R&M, fleet management and telematics make this possible. When coming out of rental, a large choice of well-maintained GSE becomes available for sale.

11:45 AM - 12:15 PM

Innovation: Our greatest gift in rebuilding the ground handling

Guillaume Crozier, DVP Operations and Product development, International Airport Operations, dnata

Paul Bruton, Senior Consultant, Damarel

The familiar world of 30 minute turnarounds and jam packed departure gates has disappeared almost overnight. Now, with airline customers facing fragile load factors and reliant on restoring passenger confidence in air travel: how do ground handling partners stay relevant? This session will hear practical solutions that can help stations achieve greater flexibility, reliability and cost effectiveness through innovation.

12:00 PM - 2:30 PM

Virtual One-to-One Meetings

2:30 PM - 3:10 PM

Covid comeback stories: Ground handling greatness under the new normal

Raul Barrera, Senior Vice President – Business Development, Menzies Aviation

We have survived the worst aviation industry crisis in living memory, but our ability to rebuild won’t be as simple as picking up where we left off in 2019. The ground handling game has changed with reduced workforce numbers, limited cashflow, more cargo and huge additional complexity looming under the ‘new normal’. But if you are prepared to adapt, innovate and be open minded towards stakeholder collaboration then fear not. This session will explore the rules of adaption.

3:10 PM - 3:20 PM

Market Reconnect: Re-starting your GSE after Covid with Aviaco GSE

Danny Vranckx, Chief Executive Officer, Aviaco GSE

Aviaco introduce their turn key solution will help you to restart your operations again after Covid. The initiative offers refurbished GSE, refurbishment on site, technical support, spare parts support or anything other service-related to make your GSE fleet working again.

3:25 PM - 3:50 PM

Covid comeback stories: Navigating troubled aviation waters - the Toronto Pearson International Airport story

Fabbio Mifsud, Manager Ground Handling Programme, Greater Toronto Airports Authority

Toronto Pearson has initiated a multi-layered approach in response to the pandemic, which focuses on achieving agility through stakeholder collaboration. The approach identifies working smart, stay ahead of the many healthily airport requirements and profitably as key elements. The session will look at the plan and how it’s helping airport, handlers, airlines and suppliers safeguard their positions in another challenging year.

3:55 PM - 4:20 PM

Leadership: ‘Nobody trained me for this’– leadership tips to tackle the new normal

Desiree Perez, Leadership Coach & Aviation Consultant, Level Up Your Potential

Aviation business leaders have seen it all in the past 12 months as their world was turned upside down by a cruel pandemic. After the trauma of lay off/furlough and implementing survival strategies for their stations- what comes next? This session will seek proactive steps you can take to adapt to changed circumstances including negotiation strategies, rebuilding workforce morale and being on the leading edge of innovation.

4:25 PM - 5:05 PM

GSE: An equipment strategy for enabling an effective restart

Fabbio Mifsud, Manager Ground Handling Programme, Greater Toronto Airports Authority

Ittay Hayut, CEO, Hoopo

Jan De Leeuw, Managing Director North America, TCR International

Joe Griffith, Commercial Manager, Mallaghan Americas

How does the GSE gameplan need to change as ground handlers reconfigure their operations to cope with sudden schedule changes, reduced manpower and greater cargo demand? This session will assess how suppliers can help their customers deliver their quest for agility. We’ll look at GSE product innovation following the pandemic and the role of telematics and data capture in ensuring optimum equipment usage.

4:30 PM - 6:00 PM

Virtual One-to-One Meetings

8:00 AM - 10:00 AM

Virtual One-to-One Meetings

9:35 AM - 10:30 AM

Pharma: Precious cargo – ensuring the integrity of Covid vaccine doses during air transport

Andrea Bombelli, International Sales & Marketing, BOMBELLI

Emir Pineda, Manager of Aviation Trade and Logistics, Miami International Airport

Neel Jones Shah, EVP and Global Head of Airfreight, Flexport

After billions of dollars in R&D and with lives depending on their distribution – a staggering one in four vaccine doses will never make it to patients because of incorrect shipping. Where is it going wrong? What improvements can operators make to staff training, cold chain storage facilties and stakeholder collaboration to ensure the vaccine is moved not just quickly, but with a guarantee of quality.

10:30 AM - 10:40 AM

Market Reconnect: Textron GSE introduce the TUG ALPHA 1

Brian Yoder, Senior Engineering Manager, Textron GSE

Join Textron GSE for an up close and personal look at the next generation of narrow-body pushbacks, the TUG ALPHA 1.  Brian Yoder, Senior Engineering Manager, will introduce you to the TUG ALPHA 1, its purpose-built, industry leading design, elevated safety features and superior performance. Understand the technology that drives the TUG ALPHA 1 lithium model and how it can impact your operation by delivering superior energy efficiency and low operational cost.

10:45 AM - 11:35 AM

Cargo: ‘We are family’ – Solving the capacity crisis and unlocking new revenue streams as one team: pax and cargo

Cecilia Guillen, Chief Operating Officer US West, Swissport

Jason Yenor, Sales Account Manager, JBT Aerotech

Neel Jones Shah, EVP and Global Head of Airfreight, Flexport

Ruben Atehortua Sandoval, Director Cargo Operations, Avianca Cargo

Old boundaries between cargo and passenger operations have been blurred by the Covid crisis with cargo making its way from belly into cabins. With passenger volumes remaining subdued, the importance of being switched on to provide cargo handling services has never been so important. This session will explore the opportunities for best practice sharing between two once disparate elements of the same supply chain who find their future are more intertwined as a result of the pandemic.

11:40 AM - 12:30 PM

North America market focus: Restarting, reskilling and rising again after the coronavirus pandemic

Ingrid Braeuninger, Chief Commercial Officer, Airport Terminal Services

Judith MacDonald, Account Manager, Menzies Aviation

GHI invites a panel of leading airlines and handlers from North America to share their coronavirus comeback stories. After the devastation of 2020, what legacies will Covid have on the way airlines approach ground handling and passenger processing? How do we drive more efficiency through the supply chain? Is cargo a core part of the airline business model from here on? And what are the opportunities for collaboration and automation to help us do more with less?

12:00 PM - 2:30 PM

Virtual One-to-One Meetings

1:00 PM - 2:00 PM

Meet the Airline and Ground Handler Speed Networking

Have you ever wanted to the opportunity to meet with more airlines and ground handlers at a GHI event, but busy schedules got in the way?

Boost your access to key airlines and handlers and make the most efficient use of your time by registering for GHI's new virtual Speed Networking forums.

The forums are designed to provide you with additional, high quality networking with delegates, whose schedules make it impossible for them to accept all the formal One-to-One Meeting invites they receive pre-event. Once the introductions have been made, this opens the door to more in-depth discussions.

Sign up for speed networking on your personal page and you will have the chance to request quick-fire introductory slots with up to five carriers and five handlers. Simply select who you would like to network with and let us do the rest.

2:30 PM - 3:15 PM

Latin America market focus: Collaboration vs. Covid

Graciela González Cervantes, Head of Procurement - International Airports Contract Specialist, Aeromexico

Jose Ricardo Botelho, Executive Director and CEO, ALTA

Rafael Echevarne, Director General, ACI LAC

With little direct government support on offer and demand only expected to hit 50% of typical levels this year at best – Latin America’s aviation operators face another year of monumental challenges. This session will discuss the importance of stakeholder collaboration in the region, innovation and co-ordinated Covid-secure travel protocols in enhancing the speed of recovery. How do we work with one another and policy makers to ensure a safe, efficient and profitable restart for all?

3:20 PM - 4:05 PM

Automation/Digitisation: Safeguarding our stations through smarter tech

Christopher Meeking, Chief Executive Officer, Avtura

Jad Tabet, Head of International Sales, Targa Telematics

Ruben Atehortua Sandoval, Director Cargo Operations, Avianca Cargo

The coronavirus pandemic has presented the greatest opportunity in a lifetime to reimagine ground handling business processes from pushback to passenger boarding. So, what are the most compelling automation/IT developments out there that can us manage huge layers of extra Covid complexity while on a reduced resource? What are the digital tools that can come to our aid in 2021?

4:30 PM - 6:00 PM

Virtual One-to-One Meetings