Do you have a story to tell on any of these topics? Email max@groundhandling.com
Time Information
10:00 AM - 5:30 PM
One-to-One Meetings

10:00 AM - 11:00 AM
Welcome Coffee

11:00 AM - 11:15 AM
Conference Welcome
Max Gosney, Portfolio Director & Conference Chairman, Ground Handling International
Gustavo Di Cio, Director, ABIAX AIR AVIATION

11:15 AM - 12:30 PM
The Big Debate: ‘How do we get our people back?’ – tackling the critical skills crisis engulfing aviation across the Americas
David Barker, Chief Executive Officer - USA, dnata
Lawrence Massaro, Senior VP of Aviation, Eulen America
Mike Garland, Director Airport and Corporate Procurement, American Airlines
Nirmala Ramai, Chief Operations Officer, Caribbean Airlines
Emir Pineda, Section Chief Passenger,Trade & Logistics Development - Marketing Division, Miami International Airport
Jaime Escobar, Head of Fuel and User Changes, ALTA - LATIN AMERICAN & CARIBBEAN AIR TRANSPORT ASSOCIATION

Skills shortages have gone from bad to worse with the aftershock of the Covid pandemic across our industry. Many furloughed or laid off employees are lost forever after finding more flexible, better paid and less physically arduous jobs in rival sectors. The drought in employee talent is leading to cancellations, delayed services and invites serious safety concerns. So, how can members of our proud aviation community step up to the skills challenge and restore the appeal of a job that was once considered a cut above the rest? Panel topics include:


• The current climate and counting the cost: operators give their first-hand experiences of the skills crisis, Covid-linked absences and the consequences on KPIs.
• Incentivisation/reward/benefits/pay: what are the most cost-effective tools and mechanisms that can help us boost the appeal of working within aviation?
• We’re in this together: a unified approach to improving recruitment and retention across airport stakeholder groups and how could this work?
• ‘Mum, dad – I want to work in aviation’: selling our sector to the next generation. How do we connect with future employees and better showcase the career pathways from crew room to board room?
• Recruitment and retention strategies: adapting hiring strategies to the social media age and what leadership teams can do to reduce shopfloor turnover
• Digital innovations and robotics: the role of technology in boosting aviation’s appeal and upskilling the operative/PCA role.
• Training and development: creating defined training plans and the business benefits of a skills strategy

Do you have a skills challenge or solution that you want to share with our panel? Email max@groundhandling.com

12:30 PM - 2:30 PM
Lunch

12:30 PM - 12:45 PM
Product Demonstration: Aviation Mobility Solutions: e-Mobby Transitions PRM Service

1:10 PM - 1:25 PM
Product Demonstration: Evionica: Digital LI/R: The future of Load Control and Ramp Communication


While safety and on time performance are playing an important role in airline and ground handling operations, the development and availability of software solutions to improve turnaround process and synchronise communication between key stakeholders is vital for the mass and balance process.  Evionica, well-known for its fast and easy-to-use passenger and cargo airlines mass and balance solutions, has developed a mobile app for Digital Loading Inspection/Report (LI/R). This new solution for ground handling operations aims to accelerate data exchange and simplify the decision-making process. It enables real-time synchronisation and communication between Load Control/Pilot and Ramp Agents/Loadmasters. Meet us to find out more.

Michael Lesniewski, Managing Director, Evionica

2:30 PM - 3:00 PM
Americas aviation trailblazers: American Airlines – necessity is the motherhood of handling innovation
Mike Garland, Director Airport and Corporate Procurement, American Airlines

The pressure is on to perform ground operations faster, smarter and more flexibly than ever before without the luxury of scaling up resource. This case study session from American Airlines will highlight how adversity has been met with an emphasis on working smarter with GSPs and targeting performance enhancing innovation. The presentation will reveal how you create a culture of continuous improvement to deliver more agile, pandemic ready operations.
3:00 PM - 3:30 PM
Digital skills solutions: Building a ramp ready team by remote control – the In Solo/LATAM Airlines story
Adriano Scheffer, Airport General Manager, In Solo Ground Handling

Discover how an award-winning partnership took a novice team of handling recruits to high levels of competence and safety awareness within weeks despite none of the individuals venturing out on the apron until their opening day. Introducing In-Solo’s Highly Immersive Training (HIT) which promises high quality, high performing personnel faster and for less investment cost than traditional on the job training exercises. Is this the future?
3:30 PM - 4:00 PM
Coffee break

3:30 PM - 4:30 PM
Meet the Airline Speed Networking

3:30 PM - 3:45 PM
Product Demonstration: Ramper Innovations: TISABAS


Ramper Innovations will be demonstrating its patented technology, TISABAS – a compact motorised folding conveyor system that mechanically moves baggage/cargo from the aircraft belly. TISABAS is an affordable solution designed from the ground up by a ground handling veteran to be the best in-aircraft cargo/baggage loading solution on the market. TISABAS saves companies money and time while supporting ramp agents by making their difficult job safer and faster. Join this session to learn how Ramper Innovations is committed to reducing the cost, time and injuries within ground handling operations. 

Tim Fulton, Founder and CEO, Ramper Innovations

4:00 PM - 4:20 PM
Innovation: Transforming data into operational intelligence
William Neece, Director of Airport Solutions, Ozion Airport Software

The session will examine how airport operations have addressed managing on-time performance and passenger satisfaction through the service for passengers requesting assistance (wheelchair/PRM Service). Learn how live passenger tracing across the entire service journey can secure every assisted passenger as well as provide valuable data back to key stakeholders. This session will explore the use of live management tools transforming data into live operational intelligence. Creating the foundation for shared and informed decision making directly to those responsible for delivering vital airport services. Topics include: live operational control; cooperative competition; real time intelligence; billing & delay resolution/avoidance; multi-airline/multi-airport centralised monitoring & support.
4:20 PM - 5:15 PM
Digital innovation panel: ‘remember when we used to check in at the airport?’ – technology, biometrics, automation and the impact on air travel 
Mohit Malik, Head of Global Business Development and Solutions Specialists, Sita
John Romantic, Senior Vice President, Business Development Officer, Bags Inc
William Neece, Director of Airport Solutions, Ozion Airport Software

The pandemic has been a catalyst for digital innovations in airport journeys with an industry embracing touchless travel and paperless processes at record breaking speed. Why should things stop there?, GHI’s panel of industry experts will postulate. From splitting the passenger and baggage journey to home check in and boarding by avatar – what will accelerate digitisation do to air travel and the airport environment in the aftermath of the pandemic?

Further panellists TBC
5:30 PM - 7:00 PM
Welcome Party

Time Information
8:30 AM - 9:00 AM
Welcome Coffee

8:30 AM - 5:30 PM
One-to-One Meetings

9:00 AM - 9:25 AM
Market analysis: The outlook for the Americas aviation sector in 2022 and beyond
Peter Cerda, Regional Vice President – The Americas, IATA – International Air Transport Association

The North American and Latam markets are showing the best post-Covid traffic pick up of any region in the world. But will it last? This session will explore the most likely shape of the recovery curve in 2022 and beyond.
9:25 AM - 10:30 AM
Precious cargo: Getting in trim for the great air cargo opportunity
Robert Fordree, Executive Vice President – Cargo, Menzies Aviation
Donna Mullins, Vice President, Kale Info Solutions
Scott Case, Founder, Chief Storyteller, Position Global
David Barker, Chief Executive Officer - USA, dnata
Glyn Hughes, Director General , THE INTERNATIONAL AIR CARGO ASSOCIATION (TIACA)

Cargo continues to shine as the most reliable revenue source for operators during these Covid disrupted days with North America seeing double digit rises in demand in 2021. Amid spectacular booms in e-commerce and growing airline interest in expanding air freight offers  – what advances are needed on the apron in terms of GSE, telematics, infrastructure and operational agility to keep pace? And, how crucial is a return in belly capacity to closing the current cargo capacity gap? This session will invite the views of cargo experts from across the supply chain.
10:30 AM - 11:00 AM
Coffee break

10:30 AM - 10:45 AM
Product Demonstration: Ramper Innovations: TISABAS


Ramper Innovations will be demonstrating its patented technology, TISABAS – a compact motorised folding conveyor system that mechanically moves baggage/cargo from the aircraft belly. TISABAS is an affordable solution designed from the ground up by a ground handling veteran to be the best in-aircraft cargo/baggage loading solution on the market. TISABAS saves companies money and time while supporting ramp agents by making their difficult job safer and faster. Join this session to learn how Ramper Innovations is committed to reducing the cost, time and injuries within ground handling operations. 

Tim Fulton, Founder and CEO, Ramper Innovations
10:50 AM - 11:05 AM
Product Demonstration: DOLL AMERICA: Leading intelligent assistance on the airfield: Reliable, Innovative, User Friendly, Safe


Our intelligent electronic assistance systems use CAN bus technology to simplify key tasks in your day-to-day work. They automate complex tasks and make the vehicle and its components easy to operate – whether that's for long-standing employees or newcomers with less in-depth knowledge. The technology keeps operating errors and damage to the vehicle, cargo or operators to a minimum, opening up a new level of convenience and allowing you to be flexible when it comes to deploying personnel.

•           DOLL SAS – Safe Approach System: Maximum safety every time you dock. 

•           DOLL OCS – Operating and Control System: The epitome of user-friendliness and driver support.

•           DOLL RDS – Remote Diagnostic System: Service from a distance. On hand, remotely.

Volker Ott, Key Account Manager, DOLL AMERICA

11:00 AM - 11:30 AM
Americas aviation trailblazers: The unique ground handling challenges of Boeing’s Dreamlifter programme
Ty Staal, Dreamlifter/Large Cargo Freighter Program Leader, Boeing

Oversized items are taken to another scale when Boeing looks to transport major aircraft assemblies around the world for the 787 Dreamliner programme. This case study will detail the bespoke ramp challenges involved with unique GSE needed to load gargantuan aircraft assemblies. The Boeing team will also reveal the ubiquitous ground handling concerns they face around retaining skillsets, maintenance of equipment, safety and how they work alongside GSP partners to deliver world-class operational excellence.
11:30 AM - 12:00 PM
Aviation trailblazers: Miami International Airport – future airport strategy
Emir Pineda, Section Chief Passenger,Trade & Logistics Development - Marketing Division, Miami International Airport

From autonomous vehicles and new aircraft to expanding cargo capabilities, Miami International Airport has set out a bold new vision to get ahead in the next age of aviation. This session will highlight how the MIA leadership team see the airport’s role changing and the transformational technologies on the horizon. The case study will also evaluate the partnerships forged with resident airlines and handlers during the pandemic and the role closer collaboration is playing in priming airport operations for changed business models.
12:00 PM - 12:30 PM
Aviation trailblazers: Developing the pharma expertise to deliver Covid vaccines in Peru through high performance culture – the SAASA Lima story
Enrique Vargas, General Manager, Servicios Aeroportuarios Andinos (SAASA)

The session will explain how SAASA has pushed ahead with attaining CEIV pharma accreditation during the pandemic and taken a starring role in vaccine delivery in Peru. The session will explore the spirit of collaboration and customer focus that’s part of the SAASA culture and how these attributes are leading to a wave of service innovations in the pharma business and beyond.
12:30 PM - 2:00 PM
Lunch

12:50 PM - 1:05 PM
Product Demonstration: Damarel: New Generation FiNDnet


Join Damarel as they demonstrate the latest generation of the FiNDnet Suite – an enterprise class turnaround management, service capture and billing solution. Ideal for ground handlers of all sizes and used around the world, FiNDnet helps you coordinate, monitor and improve all aspects of your operation. It covers the full breadth of your operational and business processes and uses automation to help you reduce costs, improve performance and increase revenues.

Now available with a full mobility solution for SLA monitoring and event timings, FiNDnet helps you deliver exceptional service.
FiNDnet. Your workforce, connected.

Paul Bruton, Senior Consultant, Damarel

2:00 PM - 2:45 PM
GSE: Essential equipment innovations heading for the apron in the Americas
Brad Compton, Global Sales Director, Textron GSE
Christian Eitner, Region Manager, JBT Aerotech
Michael Bloomfield, Board Chairperson, IAEMA
Jan De Leeuw, Managing Director North America, TCR International
Owen McKenna, Sales Director, Mallaghan

Covid has changed the parameters of ground handling with operators having to drive deep agility into their operations on reduced labour resource. Stations have also seen cargo leapfrog passenger business as a key revenue stream during the crisis and have to field complex, cargo in cabin flights. So how are GSE suppliers developing new innovations to help customers respond to this brave new world? GHI gathers leading equipment suppliers to reveal the product innovations and adaptions coming our way.
2:45 PM - 3:15 PM
Skills solutions: Recruitment and retention strategies to reduce your shopfloor attrition- a masterclass
Desiree Perez, Leadership Coach & Aviation Consultant, SAYGE COACHING
Ruben Atehortua Sandoval, Head of Cargo Operations DWC, dnata

Receive practical business boosting advice on the steps you can take to tackle skills shortages at your stations.

This interactive session will help you:

·       Design a more effective recruitment campaign: what works and what are the common errors (text message example, hiring). How do Gen Z look for jobs vs how do you advertise?

·       Understand your role as the business leader in reducing attrition.

·       Create an employee development strategy and the KPI benefits of doing so

·       Learn tips, tools and techniques from other sectors that have made a proven impact on retention levels

·       Understand non-financial motivators and how do you get them working within your business?
3:15 PM - 3:45 PM
Coffee break

3:30 PM - 4:30 PM
Meet the Ground Handler Speed Networking

4:00 PM - 4:25 PM
GSE: Electrification and opportunities for hydrogen power on the ramp in the Americas – a TLD case study
Richard Reno, Chief Executive Officer, TLD USA

Investigating the operational challenges of moving to more sustainably powered equipment on the apron and the KPI benefits for ground handlers. What are the latest innovations around battery technologies for electric GSE and how are airports in the Americas developing charging infrastructure? TLD will present a on going case study.
4:25 PM - 5:15 PM
Sustainability: Stepping up to the challenge in the Americas
Robert Fordree, Executive Vice President – Cargo, Menzies Aviation
David Barker, Chief Executive Officer - USA, dnata
Monika Piwowarczyk, Chief Operating Officer, Arajet
Esteban Bird, Director, Business Development, WORLD KINECT ENERGY SERVICES

Climate change has been propelled up the political agenda in 2021 with COP26 yielding ambitious carbon reduction pledges. How is the aviation industry going to make proactive steps to shed its ‘polluter’ tag and embrace more sustainable practice. GHI invites case studies from sustainability pioneers in the region.
6:30 PM - 10:00 PM
Delegate Dinner

Time Information
9:30 AM - 10:00 AM
Welcome Coffee

9:30 AM - 2:30 PM
One-to-One Meetings

10:00 AM - 10:40 AM
Latin America: Putting the jigsaw back together again
Jose Ricardo Botelho, Executive Director and CEO, ALTA
Gustavo Di Cio, Director, ABIAX AIR AVIATION
Ruben Atehortua Sandoval, Head of Cargo Operations DWC, dnata

Latin America has a vibrant, high growth aviation industry and a geography conducive to moving people by air. So how do stakeholders and governments recover the pre-pandemic momentum for rising RPKs? The session will look at the vital importance of co-ordinated Covid procedures between Latam countries and the dangers of sporadic border restrictions/harsh taxation. What are the catalysts for growth in 22?
10:40 AM - 11:15 AM
Stakeholder collaboration: How Aeromexico has adapted SLAs/partnership agreements with ground handlers to enhance business success coming out of the Covid crisis
Graciela González Cervantes, Head of Procurement - International Airports Contract Specialist, Aeromexico

How is the sea change in market dynamics created by the pandemic playing out in frontline airline:handler partnerships. Aeromexico will reveal how it is adapting SLAs, KPIs and developing more dynamic business relationships with ground handlers to steer success.
11:15 AM - 11:45 AM
Coffee break

11:15 AM - 11:30 AM
Product Demonstration: DOLL AMERICA: Leading intelligent assistance on the airfield: Reliable, Innovative, User Friendly, Safe


Our intelligent electronic assistance systems use CAN bus technology to simplify key tasks in your day-to-day work. They automate complex tasks and make the vehicle and its components easy to operate – whether that's for long-standing employees or newcomers with less in-depth knowledge. The technology keeps operating errors and damage to the vehicle, cargo or operators to a minimum, opening up a new level of convenience and allowing you to be flexible when it comes to deploying personnel.

•           DOLL SAS – Safe Approach System: Maximum safety every time you dock. 

•           DOLL OCS – Operating and Control System: The epitome of user-friendliness and driver support.

•           DOLL RDS – Remote Diagnostic System: Service from a distance. On hand, remotely.

Volker Ott, Key Account Manager, DOLL AMERICA

11:30 AM - 11:45 AM
Product Demonstration: Ramper Innovations: TISABAS


Ramper Innovations will be demonstrating its patented technology, TISABAS – a compact motorised folding conveyor system that mechanically moves baggage/cargo from the aircraft belly. TISABAS is an affordable solution designed from the ground up by a ground handling veteran to be the best in-aircraft cargo/baggage loading solution on the market. TISABAS saves companies money and time while supporting ramp agents by making their difficult job safer and faster. Join this session to learn how Ramper Innovations is committed to reducing the cost, time and injuries within ground handling operations. 

Tim Fulton, Founder and CEO, Ramper Innovations
11:45 AM - 12:15 PM
Stakeholder collaboration in steering a successful restart – a Caribbean Airlines case study
Nirmala Ramai, Chief Operations Officer, Caribbean Airlines

This case study will explore CAL’s journey to restarting operations in partnership with the state, the relevant airports and by extension the ground handler.

The session will explore the challenges of a 16-month border closure at its home base and working with ground handlers to respond to the sudden demand for the restart of operations with limited lead time. This was mitigated with remote training and certifications with shared resources from both CAL and the Ground Handlers. However, the pandemic break outs impacted the ability to continue this trend hence the inability to capitalize on increased revenue opportunities. The milestones kept shifting and with uncertainty remaining into 2022 – this session will reveal how CAL plans to work with ground handlers with more focused collaboration and joint objectives this year to drive the restart.
12:15 PM - 1:00 PM
GSE Innovation: TaxiBot in the Americas
Dr Ashwani Khanna, Executive Director, AEROTECH SUPPORT SERVICES

The TaxiBot is a semi-robotic, pilot-controlled towing tractor and it’s heading for the Americas. The vehicle tows the aircraft close to the take off point, without running engines with an estimated 1200 tons of CO² saved.

This session will explore the plans to trial TaxiBot operations in Canada at Montreal Airport and set up a company called ‘Alternate Aeroworks Canada’ with plans to start trials in May this year.

How might the TaxiBot benefit airlines and ground handlers in the North American market and help cover up some of the losses they have gone through due to Covid-19?
1:00 PM - 2:30 PM
Farewell lunch