The session will examine how airport operations have addressed managing on-time performance and passenger satisfaction through the service for passengers requesting assistance (wheelchair/PRM Service). Learn how live passenger tracing across the entire service journey can secure every assisted passenger as well as provide valuable data back to key stakeholders. This session will explore the use of live management tools transforming data into live operational intelligence. Creating the foundation for shared and informed decision making directly to those responsible for delivering vital airport services. Topics include: live operational control; cooperative competition; real time intelligence; billing & delay resolution/avoidance; multi-airline/multi-airport centralised monitoring & support.