Stakeholder collaboration: The role of KPIs in creating a team culture within the airport

14:30 - 15:00

Ossie David, of JetBlue Airways, reveals the hallmarks of the carrier’s most successful handler and airport partnerships in the Americas region. This case study-led presentation will examine the hallmarks of strong cross collaboration between airlines, GSPs and the airport and ask how influential shared key performance indicators (KPIs) are in achieving success. What should the chosen KPIs be, how do you measure them and what benefits are unlocked through teamwork?

Ossie David, Manager Business Partner Development, JETBLUE AIRWAYS