Aviation trailblazers: Enhancing OTP performance through your people: the In Solo Ground Handling, Brazil story

11:30 - 12:00

A case study-led presentation examining how In Solo Ground Handling has supercharged its KPIs by empowering frontline employees to assess and improve workplace processes.  The presentation will discuss the emphasis placed by In Solo on training, the application of the Plan, Do, Check, Act review and shaping an honest and open working environment based on truth and transparency.

Adriano Scheffer, Airport General Manager, IN SOLO GROUND HANDLING