Currently, managing the performance of 99 Int’l Airports worldwide. Dealing with their Above And Below The Wing KPIs and all customer related metrics. Monitoring system wide results for NPS, PAWOB, Customer Surveys, D0 and other OTP metrics. Experienced leader with a demonstrated history of working in the airlines/aviation/ hospitality industry. Skilled in Customer Service, Operations and Performance Leadership , Airports, In-Flight Operations, and Auditing (Safety and Quality Assurance). Strong operation professional with a 25 years of experience worked for 3 major airlines.